About Chad Horenfeldt
Based on what I've learned, I try to provide a unique perspective on customer success. My goal is to provide practical tips that you can use today or that will make you stop and reflect on your current approach. I’ll try to keep these short and to the point.
I have a unique perspective on customer success because I’ve seen so much over the years and worked with so many amazing people and customers. I've spent more than 20 years in customer success across various companies. I also started my journey as a CSM and have been on the front lines.