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BizInsider’s Newsletter—The business newsletter about business, mindset, strategy, operations, Operational Excellence, and Lean Six Sigma.

Every week, we bring you updated case studies, special best practices, and global & local business insights from top-notch experts.

About the Author

BizInsider is written by John Ngo and our experts around the world.

John Ngo is the Operational Excellence Master Black Belt, recognized as one of the top 40 experts by the American Society of Quality (ASQ) in 2021. He is also notable for being granted an EB1A visa as an "Alien of extraordinary ability" (colloquially known as a "genius visa") for his expertise in Operational Excellence by USCIS.

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